Help & contact
Let’s get you back to play.
A question about a toy, an order or a little piece that’s gone missing? We’re here to help you find the next step.
Orders & delivery
Tracking, delivery details or a question about your order.
Delivery informationToys & little pieces
Playing, assembling, caring for a toy or asking about a missing part.
Get product helpReturns & refunds
Find the return information for purchases from our online store.
Returns informationA good place to start
Little questions. Helpful answers.
Where can I find my tracking information?
Check your dispatch confirmation email for a tracking link. If you cannot find it, send us your order number and the email used at checkout.
A piece is missing or damaged. Can you help?
Tell us the name of the toy, which piece is affected and where you bought it. We’ll review the details and let you know what support or replacement options are available.
I need help setting up or playing with a toy.
Start with the instructions supplied with your toy. If something is unclear or the instructions are missing, share the product name with us and explain where you got stuck.
How do I care for my wooden toy?
Follow the care instructions supplied with your particular toy. If you no longer have them, ask us before washing it, soaking it or using cleaning products.
How do I arrange a return?
For orders placed on this website, read our return policy and contact us with your order number. If you purchased through another retailer, that retailer handles the return under its own policy.
Returns informationWhich age is a toy suitable for?
Check the recommended age and safety information on the product page and packaging. Our age collections are a way to browse; the age guidance for each individual toy still applies.
Tell us what’s on your mind.
Tell us a little about what you need. We’ll take it from there.
Need to show us a photo? You can email it to contact@nenetoys.com