Shipping policy

Shipping Policy

We offer international shipping via DHL Express to Europe, the United Kingdom, the United States, Australia, and Latin America from our warehouse in Barcelona, Spain. Orders are processed and shipped within 72 working hours, excluding shipments to P.O. boxes.

Delivery Time

Typically, international orders are delivered within 3 to 7 days. Delivery times may vary due to local customs clearance and other factors beyond our control. We are not responsible for delays caused by customs or other external reasons.

Shipping Costs

Shipping costs depend on the destination, order weight, and chosen shipping method. Detailed shipping costs and estimated delivery times are available on the checkout page after entering your shipping address.

Free Shipping

We provide free shipping on orders that meet a specified amount, which varies by country. Details regarding the minimum order amount for free shipping are available on the checkout page after entering your shipping address.

Customs and Import Duties

Any applicable customs or import duties are the responsibility of the customer. We recommend contacting your local customs office for information on potential charges before placing your order to avoid unexpected fees.

Returns and Exchanges

For returns or exchanges, please see our detailed Returns and Exchanges policy.

Contact Us

For any inquiries or concerns about our shipping policy, please contact us at contact@nenetoys.com.